PBSMenu Company

Stable, Reliable, Available

Since 1997. PBS Services. Inc. has been an innovator in the information systems industry and has been providing businesses with stable, reliable and available Professional Business Solutions in a variety of computer platforms and application software. PBSMenu.com, a completely open system that will run in any browser, is the best and most reliable online internet ordering software available. No similar product can compare with the usability, dependability and security of PBSMenu.com

Security

PBSMenu is designed to make updating any and all of the information easy and intuitive for anyone authorized to use it, while protecting your data and system from being accessed by someone without your permission.

Authentication ensures that a valid user is logged-in based on an ID and password provided by the user.
Authorization ensures that the logged-in user is allowed to use a page or perform an operation. Authorization is based on one or more roles to which the user belongs. For example, someone could be a member of some or all of the following roles:

Noshow technology - When the user does not have permission to access certain information, it is not presented.

All of the servers used by PBSMenu are protected by high-end managed UPS (Uninterruptible Power Supply) battery power backups, able to sustain the network for much longer than is needed for the natural gas generators to become activated. The generators utilize a constant supply of natural gas and, as such, are able to supply power indefinitely in the event of an extended power outage.

PBSMenu is running on an extremely fast Gigabit Ethernet network, a new technology that well exceeds the requirements of most internal networks. Including our own. This offers ultra-fast throughput and room for expansion. Furthermore. the internal network uses IP’s that are not accessible from the Internet, offering the highest security. The internal network is directly connected to a 17 ‘Mbps external fiber connection. This connection has multiple points of access including Bell Canada and Sprint which provides excellent redundancy in the case of an outage. This new technology allows us to serve up your web site with as much throughput and as little latency as possible. giving you a lightning fast connection accessible from anywhere in the world.

PBSMenu is hosted utilizing a technology called LVS on Custom Firewalls Routers that provide the Firewalls Routers and the network with redundancy, fault-tolerance, load balancing, packet filtering and port blocking services. “Fault Tolerance” and ‘Load Balancing” refers to the ability to have any number of machines providing the same service. Not only do they share the load between them appropriately (“weighed” to those servers that are able to handle higher loads), hut if one server crashes, the others are able to instantly and transparently take it’s place. LVS also allows servers to he temporarily disconnected from the pool for downtime-free maintenance and upgrades. and servers to be easily added to handle higher loads. This provides you with the best in network performance. reliability and protection. Shared servers are running a redundant SCSI R.Al1) configuration, giving you maximum efficiency and reliability with a fail-safe server crash fallback.

PBSMenu’s computer system is monitored using Advanced Automated Network Monitoring System, allowing us to ensure that your online ordering system is available to the world 24 hours a day, 365 days a year.

PBS Services uses Advanced Interactive Communications Services for voice over the internet transactions. While serving over 250,000 customers and delivering millions of communications transactions, this system is considered to be the most robust interactive communications engine on the market. This platform has been designed to benefit from hardware available in Internet web-farms. It is based on the exchange of information using standard Internet protocols such as HTTP and XML. This makes the architecture distributed and promotes high levels of availability and reliability by using redundant systems that replicate all critical components.

This service has a history of over 5 years accommodating its customers with millions of telephone calls. Scalability is a key factor to its hosting success. The telephony systems are housed in the facilities of telecommunications providers Broadview networks, Inc. and AT&T. Therefore, this service is able to rapidly expand its telephony bandwidth as required by adding more bandwidth and servers to its modular system design

Because getting your internet orders fast during peak lunch and dinner hours requires extremely high hosts time sensitive solutions, we use this service as the system architecture is designed in a modular and parallel fashion that provides fault tolerance and redundancy so that if any one point in the system fails, there are standby parallel components available as backups.

The voice over the internet service has achieved availability levels of 99.99 %, equivalent to systems “Commercial Fault Tolerant” or “Fault Tolerant”, and in which the down-time is in the order of 50 minutes/year or less. All critical servers have “hot-swappable” components and “Quick Connect” wiring. Using these types of servers, if a server should fail it can be easily removed from the system and replaced quickly.